Portfolio Retention
89.4%
-0.8% vs prior
Total Active Users
31,350
+2.1% vs prior
New Users (30D)
2,309
+6.4% vs prior
Avg LTV / User
$2.5K
+1.9% vs prior
Net Revenue Retention
108%
-1.2% vs prior
At-Risk Users
2,841
+11.7% vs prior
Coverage
Brands and users with a named retention owner.
Brands assigned
7/10
Users covered
31,302/31,350
Unassigned brands
3
GrazeX, Meridian, LensIQ
Portfolio Health Split31,350 users
28,509 Healthy · 90.9%
1,960 At risk · 6.3%
881 Canceling / canceled · 2.8%
Rise
94.2% retention
4,820 users
+318 new 30D
$4.2K avg LTV
No Cap
81.7% retention
2,610 users
+204 new 30D
$1.9K avg LTV
Per Plate
91.6% retention
7,340 users
+611 new 30D
$940 avg LTV
Pipe Daddy
79.4% retention
1,180 users
+96 new 30D
$2.6K avg LTV
ReadyCab
92.8% retention
5,960 users
+447 new 30D
$1.3K avg LTV
GrazeX
68.2% retention
890 users
+41 new 30D
$3.1K avg LTV
EquineOS
83.1% retention
1,440 users
+88 new 30D
$2.9K avg LTV
ABHOS
93.5% retention
2,280 users
+163 new 30D
$5.2K avg LTV
Meridian
84.9% retention
3,120 users
+199 new 30D
$4.0K avg LTV
LensIQ
92.1% retention
1,710 users
+142 new 30D
$2.2K avg LTV
Needs Attention
- GrazeX-9.4 ptsTwo enterprise accounts entered cancellation in the same week
- Meridian-5.6 ptsUnapproved AI drafts piling up across 210 seats
- No Cap-4.8 ptsOutput per session down 31% — burst users going quiet
- Pipe Daddy-3.1 ptsBaseline not yet ratified — provisional thresholds in use
- EquineOS-2.7 ptsRecords module abandoned by 38% of the March cohort